Dog Training Manager

”Choose a career you love and you will never work a day in your life.“

Good Dog! Service Canines helps children with disabilities and their families live better lives through service dog companionship.  We are a nationwide team of individuals with a shared love for the human-canine bond and passion to empower those dealing with disabilities.  

JOB INFORMATION

Job Title

Dog Training Manager

Job Status

This position is part-time hourly with the option of full-time exempt work. Please see details in the job description for more information.

Reports to

Associate Director

Location

Remote from a U.S. home office; West Coast preferred

Application Deadline

February 3, 2021

Start Date

March 1, 2021

BASIC OVERVIEW

The Good Dog! Training Manager will lead the training department, which consists of paid independent contract trainers, volunteer apprentices, and volunteer puppy raisers who work remotely around the country.  Working closely with the management team, the Training Manager will set the vision and direction for a training department that will graduate a minimum of 10 service dogs per year.  

 

As an Assistance Dogs International (ADI) candidate member, we are looking for a Training Manager who is eager to improve our processes, standards, and resources as well as train dogs and support other trainers.  This person must have an entrepreneurial spirit, be open to feedback, and be eager to build on our existing program. 

The Good Dog! Training Manager will provide leadership in three key areas:

  1. Setting the vision and direction of the training department, including establishing, documenting and communicating training department standards, expectations, best practices, and engaging in short- and long-term planning

  2. Overseeing the training progress of all dogs in training, including supervision of all independent contract trainers and volunteer apprentice trainers

  3. Collaborating with the Puppy Raising Program Manager to develop resources and materials for the Puppy Raising program

RESPONSIBILITIES

Responsibilities

Assistance Dogs Training Supervision

  • Provide training strategies and guidance to all trainers through one-on-one calls and/or group meetings.

  • Monitor progress of all dogs in-training from puppyhood through client placement.  

  • Assess service dog trainer’s skills by monitoring process.

  • Ensure appropriate equipment is ordered and available for all dogs-in-training.

  • Participate in continuing education related to dog training, dog behavior, and innovative training/teaching methods and share with your team.

  • Collaborate with the Puppy Raising Program Manager to develop resources and materials for the Puppy Raising program.

  • Act as a finishing trainer for two dogs in training (full-time position only).

Dog Training Program Development and Management

  • Develop and implement measures designed to improve processes and efficiencies including ongoing standardized evaluations, such as Behavior Checklist (BCL) scoring, and training milestones in accordance with ADI standards.

  • Collaborate with management team.

  • Coordinate with the team on transfers of puppies and dogs.

  • Coordinate volunteer Puppies in Flight program.

  • Contribute to ADI Application and Accreditation.

Client Services

  • Consult with Family Support Team to provide feedback to graduate teams.

  • Instruct Team Training sessions and contribute to curriculum development.

  • Provide comprehensive dog profiles to assist in the matching of clients and dogs. 

  • Conduct in-person visits with local graduates as needed.

EDUCATION, EXPERIENCE, AND COMPETENCIES

Required Education, Experience, and Competencies: 

Assistance Dog Training and Care

  • Must have produced effective working service dogs that meet or exceed ADI standards (ie: public access test, demonstration of tasks); Experience training autism service dogs preferred.

  • Experience training puppies required.

  • Must understand the expectations of service dogs and needs of the clients, including understanding training progression & milestones.

  • Must possess up to date knowledge of best practices in the areas of learning theory, canine behavior, canine care and safety, and a variety of positive reinforcement training techniques.

  • Must be able to learn service dog assessment testing and have the ability to refine training based on evaluation of dogs. 

  • Ability to collect and analyze dog behavior and training data to make recommendations to management to improve graduation rates of dogs in training.

Leadership Qualities and Skills

  • Experience managing others strongly preferred, demonstrated leadership skills and ability to gain the respect of a team required.

  • Must be a self-starter, able to work independently.

  • Excellent virtual communication skills over email, video, and phone and the ability to make presentations comfortably to small and large groups. 

  • Must be able and eager to set the vision & direction of program, including long- and short-term planning and problem-solving.

  • Strong organizational skills and attention to detail.

  • Exceptional people skills, ability to coach & motivate, identifying areas for growth of team & individuals.

  • Ability to teach and develop others in a group and one-on-one setting.

  • Ability to develop strategies to achieve organizational goals; understand organization’s strength and weaknesses and adapt strategy to changing conditions.

  • Must be customer service focused to meet needs of clients.

  • Respects and maintains privileged confidential information.

Technical Skills and Requirements

  • Fluency with technology including Google Suite, Zoom, and the ability to learn new technology quickly.

  • Willing and able to create training video library.

  • Flexibility in schedule to adjust working hours to different time zones, must be available during the week and able to take emergency and support calls on evenings and weekends as needed.

  • Must have access to the internet, a smartphone, and computer with video capabilities

OTHER INFORMATION

Work Environment

This position is remote and based from a home office. West Coast location preferred. The training manager will spend time on the computer, communicating over video and phone, and also training dogs in public. Travel is required at least twice a year for Team Training.

Physical Demands and Essential Requirements

Must be able to safely handle dogs up to 80 pounds, have the agility to move quickly, climb stairs, and the ability to get up and down easily while working and playing with the dogs. Must be able to operate office equipment, computers, and video recording devices with ease.

Hours and Pay

This position is part-time, 20-29 hours/week, paid hourly at $25.00/hour with the option of full-time exempt work. The part-time position is described above; the full-time position includes additional program management responsibilities and acting as finishing trainer for up to two dogs at a time.

Note: This is a job description, not an employment contract. This job description does not state or imply these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by management. 

Good Dog! Service Canines is an Equal Opportunity Employer.

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